We were pretty scarred from 2 horrible experiences with other agents before we met Lauren and Ursula. As new home buyers, we accepted the help of a couple of snake oil salesmen, and the experiences were so bad, we nearly shelved the whole idea. We didn't think it was possible to find agents who weren't self-serving.
THE SHORT: If you're looking for smart, professional, SCV-knowledgeable agents, who would represent your best interests well, do yourself a favor and call them.
THE LONG: I worked mainly with Lauren so most of these comments are about my interactions with her. While Lauren looks like a lady, she's really a storm trooper in heels. She went to every house with us in the sweltering SCV summer heat, and she didn't just casually stand around while we looked. She tested doors, looked inside/behind/around things. She looked through the homes like she was buying it for herself and provided her honest feedback. If we didn't love a house, Lauren would say let's keep looking instead of dismissing our concerns and attempting to strong arm the sale (like our other agents did).
She's a top notch negotiator. Lauren did everything to inform herself--and us-- of the property, the neighborhood, its history, its future development plans, before advising us of the offer. From her insights, we were equipped with the right information to submit a bid that shaved $5k from the listing price. Lauren is not the kind of agent who believes a higher bid is the only tool in the toolbox. Any agent (like our first agents) who tells buyers the only thing they can do is increase the offer is lazy and doesn't want to do the research and make the case on your behalf with the sellers.
In essence, the ability to come prepared to a negotiation table is the difference between a mediocre agent and a rockstar. Lauren is the latter. And she'll negotiate on your behalf with professionalism and respect for the other party, even if their team was a hot mess of disorganization--our experience with the seller's agent and his crew is a different story for another day. But Lauren handled them with grace and professionalism.
I spoke to Lauren almost daily. I actually miss our talks! She was my point person during all stages and helped move things along. There are a lot of people, and companies, and lenders involved and she made it so easy.
Then there were things she did that was beyond the call of duty. I don't want to write them here in case they don't offer these perks to all their customers but Lauren paid for things she didn't have to pay for, and i'm talking about more than coffee.
Today is Thanksgiving. When I think about what I'm most thankful for this year, it's that we met Lauren and got into a beautiful home.
Honestly, if you're looking for an agent who's kind, patient, knowledgeable and generous, it's just a no brainer. Call them.
These ladies are very professional! They helped me sell my home in a blink of an eye. Their marketing strategies are over the top. We got multiple offers the first weekend my house was placed in the market. They helped me choose the most suitable buyer. They swiftly responded to my concerns during the entire process. Overall, our home-selling process was very nice and easy! Thank you so much Ursula and Lauren!
Having bought and sold a number of homes over the last decade, I have had the opportunity to work with a number of realtors. Recently, we have had the good fortune to work with Ursula & Lauren. They analyzed the comps, recognized the trending sales and put together a marketing plan that resulted in a sale well above our expectations. What really impressed us was the fact that they delivered precisely what they said they would. They put together a plan that maximized exposure and interest in our home and then brought in multiple qualified offers and buyers for the property. Within less than a week of listing and showing the home, we were in escrow. I highly recommend Ursula Diez and Lauren Lensch to anyone wanting to buy or sell a home. If you are as "high maintenance" as I am, you'll appreciate the service and skill they both deliver.
-Martin and Julie Block
Ursula & Lauren are wonderful! I recently listed & sold my home with them over the holiday season. Most of the agents I interviewed told me that time of year was difficult to sell, but Ursula & Lauren Sold my home in 2 WEEKS! Those ladies hustled!
I got a great offer, closed my house in under 30 days and I can't thank them enough!
Lauren was fantastic. She understood this was my first purchase and went above and beyond to make sure all activities happened in a timely manner and there were no surprises.
I was looking for a home since late 2006. That speaks volumes for their patience and professionalism. Personally, I don’t know how they tolerated nearly 3 years of house showings, literally dozens of offers, and countless other meetings. Whether an email, phone call, or text they were always quick and courteous with a knowledgeable response. My purchase was a short sale and in the end I couldn’t be happier. I have the house I wanted, in a neighborhood I love, and at a price that was a steal. I wouldn’t hesitate recommending Lauren and Ursula to anybody I know who is interested in buying/selling their home. I look forward to using them again in the future if I decide to move or purchase more real estate as an investment.
Lauren and Ursula were wonderful!! They were very knowledgeable and extremely patient when it came to explaining the transaction details to me. I would highly recommend them to anyone who is in the process of buying or selling. Lauren and Ursula were amazing.
Ursula was extremely helpful and organized. Although looking for a home in a market littered with short sales and foreclosures, I was very happy that we were working with a person who had knowledge of how the various procedures worked, walked us through the pros and cons of each process, and was able to help us in finding the home we wanted for our family. I would strongly recommend Ursula to anyone looking for a home to purchase. Fantastic experience for our family from start to finish and even after we moved in! "
Lauren was absolutely wonderful in walking us through every step of the way! She made sure we understood everything we were signing before we signed. She was always available to answer questions, and she was great at finding us exactly what we were looking for. Lauren did great at letting us know what fees we should and should not be paying. If it wasn't for her, I'm sure we would have overpaid. Thank you, Lauren, for helping us achieve the American Dream!
-Christiana & Casey Rosdail
Wonderful & Personable!!
- Elizabeth Shepard
Lauren Lensch of Pinnacle Estate Properties, Inc. was my Realtor when I purchased a condo in Stevenson Ranch in September 2010. From the very beginning of the process to the day I received the key, Mrs. Lensch was 100% attentive to every aspect of the sale. She went above and beyond what one might expect, following up on all small details, making appointments, immediately returning phone calls, promptly meeting with people at the property as needed, and ALWAYS keeping me completely informed. What many times can be an extremely stressful process, she made very pleasant.
Ursula and Lauren, both are amazing. They helped us throughout the process very well and made the buying experience as smooth as possible for us. Thanks to both of them once again.
Lauren was the BEST! My wife and I decided to buy a home in the Santa Clarita Valley. Lauren was amazing, as she spent countless hours showing us the various neighborhoods and amenities in Santa Clarita. Throughout the home searching process she was easily accessible for showings and to answer any questions. From the beginning and throughout the home buying process, she consistently showed professionalism and was instrumental in the purchase of our new home. If you are considering selling and/or buying a home...look no further...you've found the right realtors!
-Cindy and John Muhilly
I upgraded and sold my condo and bought a house in May 2014. Normally buying and selling a home can be a very stressful process but with Ursula and Lauren it wasn't. They were both extremely well organized and professional with every detail and they always kept me well informed with each step. They were knowledgeable of the of the real estate market and they knew the area like the back of their hands. They are extremely hard workers and take their jobs very seriously!! They are excellent teammates and really complement one another with their work ethic. They also thought of things that, as a new homeowner, I never would have considered on my own & helped me prepare for my big move. I would recommend Ursula Diez and Lauren Lensch for any of your real estate needs because you will NOT be disappointed!
Lauren helped me with the purchase of my first house. When it came time to sell, I naturally thought of Lauren first. However, I did interview one other real estate agent for comparison. Lauren, and her business partner, Ursula, came to my house so I could get a better understanding of the sales process and the services they can provide. They were both very professional and came with a bound presentation complete with market data. This initial consultation beat the competition hands-down. Lauren and Ursula got the listing together quickly, took some very good photos, and even created a website for the listing. The first weekend open-house generated two offers! Both Lauren and Ursula strategized and negotiated so I could get the best price. Unfortunately, the first offer dropped out of escrow, but they were quick to get additional interest. Within a couple of weeks, another 2 offers came in. Once again, both Ursula and Lauren worked hard to get the best price. Once the house went into escrow, Lauren and Ursula took control of the situation and made sure everything proceeded smoothly - from working with the other realtor to making sure inspections and repairs were completed in a timely manner. Everything went off without a hitch! Working with both Lauren and Ursula is a pleasure. Not only are they professional and have impeccable follow-through, but they are both personable as well. I can't recommend them enough.
Thank you for everything Lauren & Ursula!!! You have made our dreams come true in every way possible. You two are amazing in the way you care for and take care of your clients every need. We are so fortunate to have had this opportunity to work with you!!!
-John & Kari Olson
Working with over ten real estate agents in my lifetime, the team of Lauren Lensch and Ursula Diez are ranked way above the others. The selling of the family house of 65 years was a very emotional decision. The compassion, timeliness, marketing pictures, video and professionalism were amazing. All the long distant phone calls were filled with empathy and numerous questions were answered with patience. I also experienced the first of numerous escrows that closed without a single problem! I would highly recommend Lauren and Ursula. I believe they are the best in the industry!
Lauren and Ursula did a remarkable and very professional job in all aspects of getting my house sold!
Lauren Lensch was just amazing to work with; she made everything easy and effortless for me. I told her what I was looking for and she showed me exactly what I wanted. After my offer was accepted, Lauren managed all the hurdles that presented themselves during the inspection, appraisal, financing, and closing processes. Two years later when I was ready to sell my place and upgrade to a bigger home, I knew exactly who to call. Within 24 hours of being on the market I was already getting offers over asking price and 30 days later we closed escrow. Then she found me the perfect home for my family. I would recommend Lauren to anyone; she is a pleasure to work with, very responsive and will land you in your dream home.
When Ursula and Lauren came highly recommended to us by our best friends, we had a preliminary meeting with them at the house, and we knew immediately that they would be the realtors we would choose to sell our beautiful Valencia home. This was the 8th real estate transaction we did, so we had some experience regarding this process, but we realized after the first walk through when Ursula and Lauren had some very pertinent suggestions on the improvements we needed to do on the house before putting it on the market, that their experience was crucial in getting our home sold. Working with Ursula and Lauren was very easy, their professionalism and response time helped tremendously. It was a trusted team effort, and the first offer came after a few weeks. I have to say that Ursula and Lauren went above and beyond to make this happen in record time: from finding a great staging company, to finding a vendor that went to the house during a huge storm on a Friday night at 10pm to secure the roof and place sand bags to protect the house, to respond to our questions and worries within less than an hour any time of the day, to meeting us on the weekends outside of the business day, I would recommend these two hard working realtors to any of our friends. Thank you so much Lauren and Ursula for making this rather stressful process so easy and effortless!
-Simona and Adrian Bot
This was our second time working with Ursula and Lauren and it was such a pleasure. They helped us sell our home during the holiday season and helped us negotiate a great price. Their knowledge, kindness, and willingness to go above and beyond for their clients is so heart warming. We would recommend them to anyone who is looking to buy or sell!
-Jason and Ashley Logerot
Ursula and Lauren were amazing when it came to selling our house and buying a new one! They were both easy to get ahold of and very informative with questions or concerns that my wife and I had about the process. They kept us informed when there were any updates and made sure we were comfortable with what the extensive and repetitive paper work we were signing stated. When it came to finding our new house, they sent us new listings and upcoming listings that were within our criteria. I would encourage any of my family and friends to contact Lauren and Ursula if they are even thinking about selling or buying a house!
If you need someone to sell your home, this is the team for you! Ursula and Lauren went above and beyond our home selling experience. Their attention to detail made the process pleasant and painless. I can't say enough about their professionalism, dedication to the needs of our family, and outstanding marketing of our home. We sold without even going on the MLS, which made everything only easier for us! We couldn't have asked for a better experience.
-The Collins Family
I have nothing but the best things to say about these two ladies.We mainly worked with Lauren since it took us almost 2 years to find the right house. Lauren was always very professional and helpful during this process. Once we found the house, she made the closing process very easy. She was on top of everything, never had to worry about things getting missed, she was always two steps ahead of us! Very knowledgeable! Thank you so much for everything!
Lauren is an amazing agent! As a first time home buyer, she was very helpful with guiding me through the process. She also did an excellent job handling coordination between escrow and my lender. With Lauren, we were able to close escrow under 45 days on time. I can't thank Lauren enough for helping me and my fiance find a wonderful home, especially in a dry market. The e-signing was very easy and made paperwork a breeze to go through. Great customer service, attentive, and communication was prompt. I highly recommend them if you need an outstanding real estate agent.
Lauren and Ursula are consummate professionals. They were thoughtful, kind and patient while helping to sell my home. They made me feel as though I was their only client. You are definitely in good hands with these two wonderful realtors.
These two ladies are absolutely Amazing!!!! They were available anytime we needed. The first visit was so detailed and answered a lot of our questions when selling our home within a period of time. they map out the best way to go. We went with staging our home and it was the best investment we made. It changed the look of our house 260!!! Our home was sold quickly and Ursula and Lauren helped us find our New Home within 2 weeks. We are so happy how everything turned out. These ladies really work hard as a team and get the job done. They don't hold things off or play the waiting game. They get things DONE! My husband is very pleased with how everything turned out. We hardly had to do any work. Just E-sign paperwork (which by the way is so convenient). We highly recommend them. Thank you ladies for everything!!!! We are so excited for our lives in our new home!!!!
Ursula and Lauren are the best agents in my opinion, best ever! Lauren helped me the most She sold my home 27916 Balsam Ct in no time. They have a lot of friends and I had many, many showings. Complete professionals. They helped me when I was down, thank you Lauren! Give them a shot!
Towards the end of this last summer, I decided to look for a retirement home in Belcaro. I knew only a little about the community and knew I needed help in not only looking, but in all details involved in buying. Ursula was more than helpful! She set up the appointment to look at homes available there, gave me more information on the community, and took me on a tour of the entire place. Since I needed to handle all the closing and other details via long distance, Ursula stepped in and took care of everything. She coordinated with the seller to make sure the necessary repairs were done before closing. She worked with the escrow company to make sure all went smoothly. Ursula made me feel very comfortable about being an absent buyer. Knowing I could trust her completely, I was able to relax and simply enjoy finding my new retirement home! Many thanks, Ursula!
Lauren and Ursula were extremely professional and proficient in helping me. They were very swift in providing assistance to me and doing their part! I highly recommend using Lauren and Ursula for any realty situations!
Ursula and Lauren are truly the best. They sold our house and got us into escrow in 1 week!!! We had a double contingency and they made the whole process invisible to us until they sold our old house and we moved into our new house. Lauren is an expert and she really has your best interest in mind. Lauren knows the market very well and all the advice she gave us worked out well. Ursula knows the area well and also has great attention to detail and the very first time we met them, Ursula had the whole thing planned: what improvements to make, what improvements not to make, when to send out fliers, when to list, when to have the open house. And she was always there to help us by dropping off the forms at our house, picking up checks from our house and everything we needed. Ursula and Lauren work with you as a team and you get 2 expert professionals helping you instead of just one. We absolutely recommend Ursula and Lauren because they are the best.
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